Can someone from virgin contact me please I changed my package last week. I downgraded to internet only as I was getting charged over £70 a month. I realise I have a 14 day cooling off period which I’m going to take advantage off. I want to leave now.
No one from VM will contact you direct through a Forum request. If you wish to leave you will have to phone in (select "thinking of leaving" option). You will be required to give 30 days notice to leave. That is obligatory. The cooling off period is to deal with package changes and allows you only to go back to your previous package at the previous price.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
You'll want to call the support number and choose the leaving option as it can take around a week to receive an official response on the forums and with your 14 day period already counting down it isn't worth the risk.