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I want to end my contract


i want to leave Virgin. I have tried 5 times to call 150 and each time I get cut off after the 2nd automated question. I have now had to faff about on here setting up an online account as I can’t find any other way of sending a normal message to you. Our internet has been terrible over the last month with it suddenly going off for hours and as I only have a small amount of data on my phone it’s not good enough. With losing the other channels as well that we used to watch a lot we have decided to go elsewhere. The upgrade offers I have seen on my online account are also a lot higher than other providers can give us. Please can someone call me as I can’t call you! 

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Re: I want to end my contract

Hi LindaShorrock,

Welcome to the community and I'm sorry to hear that you want to leave us.  We'll be sad to see you go.  

Also I am sorry that you have had some trouble getting through to us to arrange the disconnection.  

Unfortunately we're unable to call you.  Another alternative way to request a disconnection is to write in to us via this address:

Virgin Media,

PO Box 333,

Matrix Court,


Sa7 9ZJ

I know our teams have been exceptionally busy recently so it's worth trying again during the day if possible (if not done already).

I am sorry that we can't help any further via the forum.

Let us know how you get on.


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