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I want to cancel my contract but the messaging system doesn't work.

It's been around 3 or 4 days now that I've been trying to cancel my contract, when I finally get an answer from someone on the team and not the Bot, It resets itself because I didn't answer instantly (I was sleeping and couldn't answer) , it has reseted itself around 5 times, I already know the bots questions by memory, Is there any way I can cancel my contract without using the message system?

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Re: I want to cancel my contract but the messaging system doesn't work.

Hi Alejandro,

sorry you are having issues cancelling.

You can either call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

You could talso ry the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. I would say this is more annoying than the phone method.

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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