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I’ve spelt my email wrong and now I can’t verify it

Darrenwilliams
Tuning in

Hello 

Ive missed spelt my email address when registering and now I can verify it to get on my profile

 

thanks Darren  

1 ACCEPTED SOLUTION

Accepted Solutions

Steven_L
Forum Team
Forum Team

Hey @Darrenwilliams,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I would be happy to take a further look into this for you but would need to send a few details over via private message, please look out for my message and we can get started.
Regards,

Steven_L

See where this Helpful Answer was posted

7 REPLIES 7

Steven_L
Forum Team
Forum Team

Hey @Darrenwilliams,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I would be happy to take a further look into this for you but would need to send a few details over via private message, please look out for my message and we can get started.
Regards,

Steven_L

Steven_L
Forum Team
Forum Team

Thanks for confirming your details via private message @Darrenwilliams, I have amended the email on the system and it should be sending a new email to the correct address to confirm this and change your address on the system. 

Regards,

Steven_L

Steven_L
Forum Team
Forum Team

The email can take a few hours to come through @Darrenwilliams, if you haven't got the mail by 3pm today, please let me know and we can look into this further but we need the system to try and get this done first.

Regards,

Steven_L

 

Steven_L
Forum Team
Forum Team

Thanks for coming back to me @Darrenwilliams, I have manually triggered the email to be sent once again, please can you check your inbox one more time for me? 

Regards,

Steven_L

 

 

Hello Steven I’ve got the emails but all the links keep saying I’ve gone to the wrong site 

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newapollo
Very Insightful Person
Very Insightful Person

Hi @Darrenwilliams 

This may be a browser issue, I often encounter that error when using Chrome.

Try copy pasting the link into a different browser or an incognito window.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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hello 

tried it in a different on and the same issue but thanks for the help