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I ordered broadband but seem to have duplicate orders

Syoung11
Joining in

on ‎16-11-2022 16:32

Seem to have duplicated order to add broadband to elderly dad package. Can't seem to find easy way to correct This. Couldnt locate live chat on their page...just a message that said that's the best way to contact them but without a link to that section. Any help most welcome 

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Robert_P
Forum Team
Forum Team

on ‎16-11-2022 18:38

Hello Syoung11

 

Thanks for taking the time to raise your order query via the forums, we appreciate the confusion this can cause and welcome to the community!

 

Have you received two separate emails advising of the orders with two different references? We've tried to locate these but have been unable to and would recommend contacting our Sales team on 0800 183 1234.

 

Rob

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