Virgin Media Community

[DebPP]

I need someone to look at my account.  
I have just had letter from debt agency about a final bill I didn’t even know about as I was assured I had paid in full

[JitteryPinger]

You need to call at 8am, nobody here will be able to help with account matters.

[JitteryPinger]

The debt agency should be providing all the necessary paperwork to prove you owe the dent and then they should be referring it back to Virgin with the dispute.

[DebPP]

Thanks Matt, the debt agency said I had to chase it with Virgin as they had no info at all just the amount.

account ceased 25th July last year, made last payment of £69.50, assured it was paid in full.  Heard nothing til last week.

1 hour and 16 minutes on phone last Friday before being cut off.  Went online, had two live chats but kept getting put back to ‘help bot’, gave up after 4 hours of that.  Currently on text chat help but she’s gone on her break.

only answer I get is you owe it, have asked several times for what bill itemises but keep being told you owe it for services.  It’s another £40+.

im a carer for my disabled son and it’s really stressing me out.

incant access my online account as I the services were disconnected last July, I’ve asked several times for my account number but they won’t give me that either

[Beth_G]

Hi DebPP,

Welcome to the Community Forums and thank you for taking the time to post here.

I am very sorry that you haven't been able to get some help with your final bill and a list of the itemised charges. We are able to help with billing queries and issues from here, we just cannot make any package changes, that's all. 

I'll pop you over a private message so I can take some details. Please look out for my message at the purple envelope.

Kind regards,

Beth

[DebPP]

Thank you