I was a Virgin Media customer for 4 years.
Virgin kept increasing my bill whilst offering new customers the exact same package for more than 1/2 of the price.
As a loyal customer, I contacted Virgin to tell them that I wanted a similar deal. I must have spoken to about 7 different people, none of them were any help and they kept telling lies and even using threats.
To cut a long story short, I left Virgin on 8th February.
I re-joined Virgin on 7th March as a new customer, with a new customer deal that was much better than anything that they offered me when I had threatened to leave.
I have been given a new account number.
But whenever I try to login to Virgin Media it is still showing my old (closed) account details.
I cannot create a new account with a new email because I am living in the same address and have the same name that is on my old contract.
I contacted Virgin support through live chat (which took 2 hours) and they said that they had sorted it for me and I would just need to wait 24hrs for the changes to take affect.
That was 5 days ago.
