I need help accessing my Virgin Media account!

[deboots0]

I do not know my username or my password. I've tried to reset it but I can't because I don't know my area reference code (SE3 8DJ). I want to change my broadband plan but have no way of doing so please help!

[Zach_R]

Hi @deboots0,
 

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble accessing your online account. Have you already registered for an account? If so, have you tried the Forgot Your Email and/or Forgot Your Password links?

Thanks,
 

[deboots0]

Yes, I have. I don't remember the account linked to my current Virgin Media subscribtion. I do not know the username, email, or password. I have tried to restore it but I'm not sure what the account number is referring to, and I have no way of knowing what my area code is since the bills are sent to the email that I forgot. 

[deboots0]

What's the area code for SE3 8DJ? Greenwich, London. 

[BumbleVMTech · Accepted solution]

Hi, Greenwich is area 21

Regards

Rich

[deboots0]

I am now having trouble with the account number. I thought that would be the number on my bank card? Is there any way of finding it out? I don't have access to any e-bills, emails, or my account. 

[newapollo]

Hi @deboots0 

The Virgin account number will be on your bank statement next to your VM payment. 

You will see a 12 digit number, it's the first 9 numbers that you need.

[John_GS]

Hi @deboots0

Have you got the online account sorted? Let me know if not and I'll be happy to help

Best