@Terryvenables please do give @John_GS every opportunity to see if he can’t sort this mess out, as a general rule, the forum team here are a beacon of light in the Stygian gloom that passes for customer services at VM.
However, even if it is sorted amicably, please do make a complaint to OFCOM using the link that @Andrew-G provided earlier, even if this gets fixed to your satisfaction, you really shouldn’t have to jump through so many hoops and there are probably plenty of others finding themselves in a similar situation, not knowing that this forum exists and can help.
If nothing else, it really is time that VM’s senior management were given another metaphorical kicking in the unmentionables by the industry regulator. Perhaps a really big fine will concentrate minds?
Although of course it won’t, we’ll have the usual meaningless platitudes about lessons being learnt, and aiming to do better, and we don’t recognise these findings etc. Plus of course, oh and by the way we will be hugely increasing the prices so we can pay the fine plus give appropriate recompense to the senior managers for the stress they have suffered over this unfair incident!
Cynic? Me? Absolutely not!
