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I just want an upgrade, why is it so hard?

mgilani
Tuning in

I am trying to upgrade my broadband. I go online and after login it says to chat to someone. I click on chat and it doesn't work. 

So I called, after waiting someone answered They told me to hold on and the hung up. 

I want the Giga broadband and don't need phone or any major TV. I already have the unlimited O2 deal. 

How can I contact someone in Virtgin media to help? As all contact avenues don't work.

 

14 REPLIES 14

Please do let us know what package you got and the offer 🙂

They told me it maybe a good idea to review my package. So they offered me after many questions about what I require. I also told them I don't need Phone line:

- Big Perfect Package. It includes Gig1 and Hub 4. Also eligible for 3 Wifi boosters if there are coverage issues. New contract is 18 months. The price depends on your current contract. I am due for a new contract soon, so there was just a small increase to my current payment. 

I recommend the whats app channel to get your deal.

 

 

 

 

 

 

How do you get on the WhatsApp channel?

I sent a text to 07533 051809 with my package request. 

They then put me on what’s app. 

newapollo
Very Insightful Person
Very Insightful Person

Hi @golden86 

The direct number for the whatsapp service is 0730 532 7112

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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