I haven't received an email from Virgin Media about my account

[Luke_G]

I am looking to cancel the package I ordered from Virgin Media as I was told the wrong address when moving into my flat, however, I have noticed that none of my three email addresses (that I use in everyday life) have received anything from Virgin Media, meaning I can't access my account number. I have the mobile phone messages from Virgin and my contract summary sheet but nothing else that indicates that I am a Virgin Media customer. 

I need assistance urgently!

[Travis_M]

Hi @Luke_G

Good afternoon and welcome to our community forum, thank you for your post.

Sorry to hear about the issues you're having with cancelling the package. Just to check, what type of package was it you ordered? Was this a brand new install you had ordered?

Regards

[Luke_G]

Hi there, managed to get it sorted with a bit of the ol' research into the forums. Thank you!

[Travis_M]

Hi @Luke_G

Thanks for your response!

Absolutely great to hear you've managed to have this resolved now, I hope you have a great day and be sure to contact us if you ever require any further assistance 🙂

Regards