I have not received my account information email

[Thomasdunn48]

I recently ordered virgin internet and I have received my email with my pre contract information and a separate email telling me what I have ordered and the provisional delivery date but It has nearly been a full week and passed the provisional delivery date and I have had no confirmation that the package has been despatched or when it will be delivered. I have also not received any further emails with my official contract or account number and information

[VM-Jon]

Hi @Thomasdunn48 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon