I have cancelled VM, have requested written confirmation but still nothing....

[lubru]

I have cancelled over the phone on the 27th may, requested a written confirmation but received nothing. Nothing in my online account either. Please send me confirmation of cancellation and credit note for the adjusted charges. Thanks, Lucia

[Matthew_ML]

Hello lubru, thank you for reaching out over your cancellations. We are sorry to see you will be leaving us.

However this is something we do not do. You would of been told over the phone about it.

I will send you a PM though so we can look into this, please keep an eye out for the purple envelope. Thanks 

[lubru]

Hi VM, contract with you ended on the 26th June. 

Please issue a final bill ASAP. 

Thanks, Lucia

[Zach_R · Accepted solution]

Hi @lubru,

Thank you for getting back to us here on the community forums. It's a shame to hear that you've left us.

Your final bill is automatically generated and issued shortly after your disconnection has been completed and any final charges/credits have been calculated. You can find more information regarding your final bill here.

Thanks,
 

[lubru]

Thanks, Zach, I have received today! All good, Lucia

[Zach_R]

Hi @lubru,

Thank you for the update. I'm glad to hear that it's reached you okay.

Let us know if we can help you out with anything else.

Thanks,