on 13-10-2022 17:07
Answered! Go to Answer
on 13-10-2022 18:23
If that promise was made face to face and there's no evidence, then chances are you've been had. If by phone there should be call recording evidence and they'll have to honour the offer.
So if this was a phone call, make a Subject Access Request to VM, asking for all data they hold on you. What you're really interested in is the call recordings, but ask for everything as a matter of principle.
If it was face to face then you can try Citizens Advice, and see what they have to say.
on 13-10-2022 18:23
If that promise was made face to face and there's no evidence, then chances are you've been had. If by phone there should be call recording evidence and they'll have to honour the offer.
So if this was a phone call, make a Subject Access Request to VM, asking for all data they hold on you. What you're really interested in is the call recordings, but ask for everything as a matter of principle.
If it was face to face then you can try Citizens Advice, and see what they have to say.
on 13-10-2022 18:26
Andrew it was a phone call, how do I request a subject access request?
on 13-10-2022 18:28
on 13-10-2022 18:35
Thank you, much appreciated
on 13-10-2022 20:44
Hi seans95,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear there's been some confusion over what was offered, so I can take a closer look at things I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm