I can’t find my account number

[haya29]

Hello, 

I have had Virgin internet for a while now, and everything is working fine.  However I don’t receive paper bills so I can’t find my account number. (I didn’t receive a welcome email when I signed up so it’s not there either). Is there any other way of finding it out?

[roy247]

If you can sign into your My Virgin Media account you will find it there, or are you trying to set up your MVM account and that's what you need it for.

Edited to add; It should also be on your Virgin bill email.

[Natalie_L]

Hi haya29, 

Welcome to the community and thank you for posting. 

I am sorry to hear you did not receive a welcome email/letter with details of the account, we will be able to help. 

If you are able to login on your online account, you will find the details there. If you require the details in order to complete your registration, please reply to the private message I have popped over to the purple envelope on the top right of this page. 

Thanks, 

[Natalie_L]

Hello haya29, 

Thank you for joining me on private message. 

I am happy we have been able to update the details and get a copy of this sent over to you. 

Please do reach out if we can assist in the future. 

Take care,