I can’t access my account

[John689]

I can’t access my virgin media account on your website, I have tried to reset my password but it is saying my security answer is wrong, put in my most recent bill amount and date and was told that was wrong too, going round in circles trying to get this sorted out - please help 

[Gareth_L]

Hello John689

Sorry to hear you are not able to access your online account 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks for confirming it worked John689

I will take a look at the security answers now by Private message 

Just so its easier to sort next time 

Gareth_L