I am unable to complete my Virgin Media profile after activation email

[kuskus]

Whenever I click the verification link, this page comes up

[Jodi_S]

Hi kuskus,

A warm welcome and thanks for posting on our community forums. We're sorry to see that you're unable to complete your Virgin Media profile, we understand the frustration caused.

Can we ask if you're able to try and complete this by using another web browser and device to register?

We also recommend deleting all history, cookies and caches as this can sometimes resolve the issue.

Please can you try the above and come back to us if you require further assistance with this.

Kind regards Jodi. 

[kuskus]

Hi Jodi, 

Thank you for your help. 

I have tried it on both my phone and my laptop and it is turning up the same. 

I have tried to create another account and it does not let me do that. I am sincerely tired and honestly considering closing my account. 

Thanks, 

Kus kus 

[John_GS]

Hi kuskus

Thanks for coming back to us. It looks like your online registration hasn't gone through from the system check this would be why.

I'll send you a PM now to assist further.

Kind regards