on 18-12-2021 21:29
I added volt benefits which I presumed were free. I have now received a bill which is double what I paid before. Apparently my contract has changed and I have lost my initial 18 month offer. I did not agree to this so not sure how they can do this
Answered! Go to Answer
on 18-12-2021 21:45
There's been some confusion about this, and as far as we have been told you can keep all existing VM terms and pricing and add Volt benefits, and without starting a new fixed term on the VM side of things. I'll flag this for the staff to pick up and advise.
on 18-12-2021 21:45
There's been some confusion about this, and as far as we have been told you can keep all existing VM terms and pricing and add Volt benefits, and without starting a new fixed term on the VM side of things. I'll flag this for the staff to pick up and advise.
on 18-12-2021 22:04
Thank you. It is on a different email account but if you can get them to message me, I can send the account details over. It is very frustrating and I was extremely shocked to see the bill today. Especially as it was very unexpected.
thanks
on 19-12-2021 11:30
Thanks for your post @Sazjc123, and I'm sorry to hear of the confusion caused when issuing you with the upgrade.
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 06-09-2022 08:49
This has just happened to me and I don’t know what to do. My bill has increased £20 because Volt was activated and I’ve received no speed increase.
on 06-09-2022 10:49
I have been on to Virgin support for the last 3-hours and have been told that I am now required to sign a new contract because I activated Volt. I have now learnt that activating Volt does not mean you are automatically entitled to the next level up but instead required to sign an all-new contract that costs more money, and I have not yet been able to get my original offer back.
To anyone searching for Virgin Media and Volt. I heed a massive warning not to link your accounts as Virgin will take this as a license to change your contract, charge you more money, and waste hours and hours of your time.
Avoid it at all cost, or it will cost you a lot more than you expected.
on 06-09-2022 13:34
Hi OllyJ, thanks for posting and welcome to our community.
Sorry to hear that you're having ongoing issues with your package. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 07-09-2022 07:07
Hi Lee_R,
Thanks for your response. I really appreciate it as I haven’t been able to resolve it by talking to support. When should the direct message come through? I haven’t had anything yet.
Thanks,
on 07-09-2022 10:20