Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...
Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...
After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...
Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...
Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.
Hi Virgin, could you please provide vat invoices for my account for the last 12 months and then moving onwards. I have read over numerous questions and replies which indicate this is possible. Thanks!
Hi my 83 year old mother is having exactly the same problem. I have contacted Netflix and I got the same reply as in your post. I then contacted Virgin Media and they said that it wasn’t their problem either. After further discussions, the online cha...
Hi I don't seem to be able to find the end date of my contract anywhere? I've looked everywhere on my account etc. My bill states when it starts but nothing about when it ends. thanks
I subscribed to Virgin in 2021 while I lived up north. I paid monthly as required. I moved house to another town and I opted to discontinue the service because the new location did not have a connection from Virgin. The exit customer service guy conv...
Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...
