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How to stop bills to previous tenant

Watermeloni
Tuning in

Hi,

I am not sure this is the best way to ask here: however, I still receive the bills of the previous tenant of my current room. Would you help me stop receiving it? 

Thank you.

 

3 REPLIES 3

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Watermeloni, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are receiving the bills for the previous tenant of your room. 

To clarify, do you still have an active service with us at the property? Also, are you receiving these bills via letter or email?

Please let us know and we will be happy to assist further. 

Thank you,

 

Nat

Hi,

I just opened my own contract last month and it's active now.

I am receiving the bills via post letters, not email. 

Thank you.

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you for confirming. 

I will need to take a look at this from our side so I am going to pop you over a private message to grab a few more details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat