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Knights1
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How to restore disconnected mobile service after 9 days unable to make or receive calls?

Can someone at Virgin please help?
My mobile service was unceremoniously disconnected without any reference to me nine days ago now and I have been unable to make or receive calls.
I am fully up to date with bill, as i pay by Direct Debit.
I have regularly called Virgin customer service and no one is able to resolve this, and I have ended up in a mind-bending loop, repeating the problem over and over and getting no where. I have made a number of complaints, but apart from a letter to acknowledge a complaint, nothing has happened.
I have just tried emailing Rachael Barrass Director of Customer Services but the email is now bouncing. I have also contacted Mr Lutz Schueler but have not had a response.
I would really appreciate some help with this. 


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Gareth_L
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Re: How to restore disconnected mobile service after 9 days unable to make or receive calls?

Hello Knights

Sorry to hear about the Account being disconnected
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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