How to request repair/replacement brown external box please ?

[Clarington]

Hello there, 

I hope this is the right board for this query, apologies if not. Would anyone be able to point me in the direction of how to request a repair to the external brown cable box please ? The cover has snapped off completely and a tangled of loose wires and cable are at the mercy of the weather. I've attempted to fix it and failed. 

Is there a way to request a repair online please ?

Many thanks

[Joebraggs]

Hi, 

I need a new external box cover for our virgin connection please as it has broken and has come off completely, exposing all the wiring to the elements. 

Many thanks for your help in advance

[Ayisha_B]

Hi @Joebraggs,

Welcome to our Community Forums and thanks for posting.

I will be more than happy to arrange an engineer to come out and get this repaired 🙂

Will pop you a PM now so we can confirm your address and get this scheduled. 

[Ayisha_B]

Hi @Joebraggs,

Thanks for confirming the details as requested via PM.

I have scheduled an engineer appointment for you now to get the omnibox repaired. 

Let us know how the visit goes 🙂

Enjoy your weekend!

[Sywater]

Hi,

Replying to this post....I also have a external box that needs looking at please. Cover is missing, wires exposed. If one of the forum team is around, please could you let me know how to kick this off...

thanks

Simon

[Zak_M]

Good morning @Sywater 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with the brown box.

I can get this sorted for you no problem. 

I will pop you over a PM so that I can get some account information.

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me with that information. 

I have arranged an engineer to come and get this resolved, you can find the time, date & make any amendments needed by visiting your my virgin media account.

Kind regards,

Zak_M

[Sywater]

Thank you!

regards

Simon

[Ak777]

Hi, 

I need a new external box cover for our virgin connection please as it has broken and has come off completely, exposing all the wiring to the elements. 

Is there a charge for this? 

[Lee_R]

Hi @Ak777 thanks for posting and welcome to our community.

I would love to help you with repairing or replacing your external box (known as omni-box) to enable me to do so I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi there, thanks for getting back to me.

I have booked the first available appointment for Tuesday 31st August 2021 between 1:00pm and 6:00pm.

Regards

Lee