on 11-02-2020 11:27
Hello there,
I hope this is the right board for this query, apologies if not. Would anyone be able to point me in the direction of how to request a repair to the external brown cable box please ? The cover has snapped off completely and a tangled of loose wires and cable are at the mercy of the weather. I've attempted to fix it and failed.
Is there a way to request a repair online please ?
Many thanks
on 11-02-2020 13:22
@Clarington wrote:Hello there,
I hope this is the right board for this query, apologies if not. Would anyone be able to point me in the direction of how to request a repair to the external brown cable box please ? The cover has snapped off completely and a tangled of loose wires and cable are at the mercy of the weather. I've attempted to fix it and failed.
Is there a way to request a repair online please ?
Many thanks
you just have - well you will have when VM get to the thread - the other way is to ring
on 11-02-2020 16:08
Thank you Tony. I hope VM mods do pick this up. 150 not answering when I call.
on 11-02-2020 16:28
11-02-2020 16:47 - edited 11-02-2020 16:48
to be pedantic - mods dont get to the thread - well they do but only to look at the content - Forum staff post in the threads - 2 sets of people with different responsibilities
on 13-02-2020 10:32
Hi Clarington,
Thanks for your post and welcome to our community.
We've arranged for somebody to come and fix the box for you, this will take place within the next week.
Nobody will need to be in the property at the time so don't worry about that.
Let us know once it's been done.
on 15-02-2020 17:06
Hi Emma, thank you so much for organising this and apologies for delay in my reply.
on 14-10-2020 11:55
Hi Emma,
Could you please arrange for somebody to come replace my brown box? I've tried to find a number for weeks now and I've come to forums as kind of a last resort.
The wires are old and in need of replacing, I've had to reconnect them multiple times cause there's a lot of intermittent connection and Virgin says there's no problems with my modem and/or issues in my area.
on 14-10-2020 12:21
Hi Boyeokitd,
Thanks for using the forums to get this issue looked into, I am sorry this issue has arisen for you.
Can I ask if the brown box has any damage to it? Is the front open to the weather or anything like that?
Also, can you tell me more about what issues you're facing with your connection please?
Thanks,
Megan_L
on 22-10-2020 11:57
I too need a replacement cover for the external brown box . I did start my own thread and was given a number to text but I haven't heard anything back from anywhere. Thanks