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How to contact UK Retentions Team?

Cresta
Joining in

My contract for TV, Phone and Broadband is expiring soon and there is no 'thinking of leaving us' anymore (used to be Option 1,1,4,4 - now there is no Option 4) when calling 150, 0345 454 1111.

How am I supposed to renew or cancel contract via telephone now?

Thanks

[MOD EDIT: Removed old contact number that is no longer used]

22 REPLIES 22

Thanks for reaching out to us @Nigel1971 on the forums.

May I ask if you were able to resolve the matter?
Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Yes I got a deferred offer which basically leaves me where I am now until my current contract ends.

——————————————— My Broadband Ping - Virgin 500mb Home Connection

Hi @Nigel1971 thanks for your reply.

Thanks for letting us know you got this resolved, if you need any further help then please let us know.
Many thanks

Tom_W