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Chelli84
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Message 1 of 6
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How to complain when there are no managers available?

Hi,

Does anyone know how to lodge a complaint when the phone number puts you through to a call centre in the Philippines and they refuse to put you through to a manager as there are none available. The same as last time I complained. 

Finally a manager becomes available and told it is a 5 minute wait. I waited over 35 minutes and the total call length was over an hour before being disconnected. 

I have tried online chat but this is not available at the moment??

Now on the phone again stuck in a queue for 15 mins. 

Can anyone help please. 

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Very Insightful Person
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Message 2 of 6
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Re: How to complain when there are no managers available?

you just tell them you want to record a complaint and any call agent can log the complaint.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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arrgee1991
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Message 3 of 6
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Re: How to complain when there are no managers available?

Write a letter.   It is the best way of lodging a complaint.  It has to be officially recorded and dealt with. Large companies will do pretty much anything to have you drop/close the complaint in case you go off to the omburdsman and there is a judgement against them.  Well except parking companies, they just see it as part of the process.

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ​

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Very Insightful Person
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Message 4 of 6
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Re: How to complain when there are no managers available?

FYI, Making a complaint — online complaint form is located here, Make a complaint

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Forum Team
Forum Team
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Message 5 of 6
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Re: How to complain when there are no managers available?

Hello Chelli84

Thanks for your first post on our forums

Sorry to hear you wish to make a complaint 

You are able to log a complaint via our webform . Choose option "something else" then "make a complaint" and you will see an icon for submit complaint 

Gareth_L Forums Team 

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Very Insightful Person
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Message 6 of 6
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Re: How to complain when there are no managers available?


@Gareth_L wrote:

You are able to log a complaint via our webform . Choose option "something else" then "make a complaint" and you will see an icon for submit complaint

webform link contains unwanted extra characters, correct link is http://virg.in/VMcontact

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