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How to check on your free gift

Kat23
Joining in

Hi how to I check on my free gift that I asked for when I signed up as was past around different people and before put though to the last person i was cut off

5 REPLIES 5

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi @Kat23,

Thanks for getting in touch and welcome to our Community Forums!

Sorry to hear you've not have any update on your free gift. Can you please confirm the type of gift you registered for? Was it a voucher, physical item or bill credit?

Cheers,

Reece - Forum Team


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Hi it was an lg 42 inch smart tv

Hi Kat23,

Thanks for confirming that.

You need to check your email address for the free gift.

 This is sent within 28 days of their services being installed and activated the gift supplier Exertis will dispatch this to their courier service, UK Mail. It can then take a further 14 days for UK Mail to deliver the package, meaning that in total it can take up to 42 days from the date of services being installed and activated before the hardware gift arrives.

Gareth_L

Thanks for the information 

No problem @Kat23 and thank you for reaching out via the forums. 

 

Should you need any help in the future please don't hesitate to reach back out to us. 

 

Thanks again.