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Robwar1
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How do you get a response from compalints after months?

Does anyone know how to actually receive a response to complaints which have been ongoing for months and weeks?  Being ignored.

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Superuser
Superuser
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Re: How do you get a response from compalints after months?

Consider either:

  • waiting for a forum team member to work through to your post however be aware this can take a few days but might be the faster route to a resolution
  • referring your complaint to the independent adjudication service, read more here Making a Complaint (under Step three: Independent adjudication)
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Forum Team
Forum Team
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Re: How do you get a response from compalints after months?

Hi Robwar1, 

Thanks for your post and apologies to hear about your experience. 

If a complaint has already been raised and is being worked then there isn't much we can do as it starts everything back to the start. 

Speak to the team on 150 / 0345 454 1111 and they can check the status of your complaint. 

Can you give us an idea about what the complaint is about? There may be some general advice we can offer in the meantime. 

Thanks,

Kath_F
Forum Team



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