on 15-08-2022 19:23
Hello,
I need copies of my VAT receipts from May 2022 and will need them moving forward.
How do i go about getting copies of these?
Thanks
Emma
on 22-02-2023 12:22
Hi,
Can I be contacted regarding VAT receipts too? Many thanks
on 22-02-2023 14:48
Hi there whlondon,
Thanks for your post and welcome back to the community.
I've dropped you a PM regarding this to discuss further, the message will appear within the purple envelope icon.
Regards,
on 22-02-2023 15:34
Can I join the chorus of "why have my VAT receipts stopped? I need them back" please... sigh. The folks on the phones are not understanding the issue.
Mel
on 22-02-2023 17:55
Hi DMDH,
Thanks for your post and welcome to the community.
Apologies for the issues faced, can I ask what's been advised on the phone?
Has this been taken off your package?
Regards,
on 22-02-2023 18:33
The chap on the phone seemed to be struggling with the difference between a VAT receipt -- the single-page document that has been sent to me by post for the last several years -- and the actual bill, which isn't sent out but is made available online. I still need to receive the VAT receipts, and they seem to have stopped being sent; the last one I have here is dated 1st December (with a tax point of 17th November). So I need the ones that would have been dated 1st Jan and 1st Feb, and for them to be re-enabled from here on in.
Mel
on 22-02-2023 18:35
(I should add: I've not been notified of any changes to my package, but then I wasn't being charged for VAT receipts anyway.)
on 22-02-2023 20:44
Thanks for the response there.
So just to touch on this further, were you not receiving any receipts via email when the posted ones were not being received anymore?
Regards,
on 22-02-2023 21:59
That's correct. I have not had any VAT receipts by email, nor have I had any emails telling me they were going to be sent by email (or only available for download) in future, nothing at all like that.
on 23-02-2023 08:30
We are aware of an issue that has impacted the sending of the VAT receipts DMDH and it is being investigated, what date did you usually receive these each month?
Rob
on 23-02-2023 10:19
Hi Rob,
Well, they were dated the 1st of the month with a tax point of the 17th of the preceding month, so I'd say I probably used to receive them about the 7th - 10th of the month. (In other words I should by now have received both January's and February's.)
Thanks
Mel