Thank you for your post and welcome to the forums.
You’ll be sent your Compliments Select access code after your services have been installed for 28 days. Keep an eye out for an email from Edenred, an approved third-party supplier. Within that email you’ll find a 16 digit code and a link to the Compliments Select site. Once you’re on the site you can choose your voucher/s from a range of retailers. After making your selection and checking out, your vouchers will be posted to you within 2-3 working days. If you have any issues with this process or you do not receive your vouchers within 7 days of choosing them, click on the ‘Contact Us’ option, in the top right hand corner of the Compliments Select site and Edenred will help resolve the matter.
Hope this helps.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk