How do I order an engineer?

[GraceBrennan]

Want to move my virgin box to another room

[Anonymous]

Call 0345 454 1111. May be a no fault £25 charge. 

[newapollo]

Hi @GraceBrennan 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Kath_F]

Hi GraceBrennan, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

Checking things this end I can see you've already been able to speak to the teams and they have booked the relocation in for you. 

Please pop back and let us know how the appointment goes. 

If you have any further queries or questions, let us know so we can help further. 

Thanks,