on 02-02-2022 14:24
I have sent a recorded delivery letter to the Sunderland address advising that I wish to cancel my contract due to the forthcoming price increase.
How do I know that they are actually carrying out my instructions?
What is the procedure?
Do they confirm that they are in the process of cancelling my account or do they just do it?
on 02-02-2022 15:11
I sent the recorded delivery letter for tw reasons.
1) I have read some awful horror stories about people trying to cancel their contracts with Virgin. So I wanted definite proof that I advised them to cancel my account should things go wrong.
3) I am hard of hearing and can struggle with telephone conversations.
on 02-02-2022 15:12
on 02-02-2022 15:46
Hi @dog-man
You have 30 minutes in which you can edit a post by clicking on the Post Options drop down and selecting Edit at the top of the list.
on 02-02-2022 16:04
I did look in that drop down menu for an option to edit, but didn't see one.
Could be my fault due to cataracts.
on 02-02-2022 16:30
Hi again @dog-man
It's not your fault. It's very difficult to see it due to the pink colouring of the highlighted section
on 03-02-2022 15:18
@dog-man wrote:I have sent a recorded delivery letter to the Sunderland address advising that I wish to cancel my contract due to the forthcoming price increase.
How do I know that they are actually carrying out my instructions?
What is the procedure?
Do they confirm that they are in the process of cancelling my account or do they just do it?
An advantage of cancelling via a Record Delivery letter is not having to worry about those issues after Royal Mail confirm delivery; date of delivery is when 30 days notice period starts. If you still have concerns post back here and wait for the forum team to respond.
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on 03-02-2022 15:34
I now have proof that the cancellation letter was delivered, but how do I know Virgin are acting on it?
Will they now make contact with me?
on 03-02-2022 15:54
There is no excuse / reason why they would not be acting on it. For a definitive answer wait for the forum team to respond.
on 03-02-2022 19:58
Hi dog-man,
Thank you for your post.
I am sorry to hear you have some concerns regarding the cancellation of your account. We don't usually process cancellations/disconnections from here, but given what you've mentioned in your posts on here, we are keen to help and ensure that your request is processed.
I'll pop you over a PM now so I can take some more details and look into this for you.
Please find my message over at the purple envelope