I have a CATV box outside my house on the pavement and the council says it needs to be lowered by 10-15 CM so they can put a drop kerb in for me. I can't find any contact details on the Virgin site anywhere that i can contact to ask the question. I don't need it moved, just lowered.
I've got landline, mobile and broadband services from Virgin and I'm amazed there appears to be no way to ask my question.
It is not for you to contact VM on this issue. It is a matter for the Council to discuss with VM if they agree to the dropped kerb. The Council know which bit of and who in VM to talk to. VM will quote a price to the Council for their part of the work and that will be passed direct to you. It will be expensive. So back to the local authority and take this up with them.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.