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How do I find my area reference?

mpegum
Joining in

My email address and password are not recognised, and I can't change them  because I don't know my area reference. I am told it is on the bill, but I haven't received any bills as I pay by standing order.

Going on the chat box had me going in circles, as my Irish postcode was not recognised, and an offer to get in touch with a live agent via WhatsApp failed because my Irish mobile phone number was not recognised either. There seems to be know way to get past the computer.

1 ACCEPTED SOLUTION

Accepted Solutions

Alex_RM
Forum Team
Forum Team

Hi mpegum,

Thanks for posting and welcome to our community 🙂

This isn't something we can help with from here sorry, you can get in touch via Twitter to @virginmediaIE or you can find other contact details here

Alex_Rm

See where this Helpful Answer was posted

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi mpegum,

Thanks for posting and welcome to our community 🙂

This isn't something we can help with from here sorry, you can get in touch via Twitter to @virginmediaIE or you can find other contact details here

Alex_Rm