How do I actually speak to someone?

[Tomc2]

Is there a way to speak to someone online? 

[Ashleigh_C]

Hi there @Tomc2 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

We would be happy to help here if we can, we can advise on technical issues and general enquires via the forums. 

Can I ask what you need assistance with? 

[Tomc2]

Hi, I've changed my direct debit from installation but now been charged wrongly. It also appears the direct debit wasn't setup. I paid by card. There is an amount owing on account. 

[Martin_N]

Thank you for that information. To confirm, have you paid the overdue bill now?

^Martin