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warrenb
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How did I end up with a TIVO box on ultimate oomph package.

I got ultimate oomph last year and was sent a V6 box and a Tivo box, I just called to upgrade to 360 and was told I would need to pay extra to replace the Tivo box. How did I end up with a Tivo box in the first place ?

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Beth_G
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Re: How did I end up with a TIVO box on ultimate oomph package.

Hi warrenb,

 

Thanks for your post.

 

I'm sorry to hear there's been an issue with the equipment you were sent out as part of your package upgrade. Did you query this with our teams when you first received the Tivo box or when you called concerning the TV 360 offer to find out why this was sent?

 

Can I also ask if you can please check your online account here and bills to see if two V6s or one V6 and one Tivo are showing on your account?

 

Many thanks

 

Beth

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warrenb
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Re: How did I end up with a TIVO box on ultimate oomph package.

My bill states 1 V6 box and 1 additional TV box. At the time I would not have known it was supposed to be 2 V6 boxes. Just knew you got 2 boxes on ultimate oomph

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Corey_C
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Re: How did I end up with a TIVO box on ultimate oomph package.

Thanks for replying, warrenb,

 

The package would not have required or specified a box type.

 

Cheers,

Corey C

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warrenb
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Re: How did I end up with a TIVO box on ultimate oomph package.

The issue isn't the box type I have now but the fact VM want to charge me more to switch to 360 because it will involve a box replacement. 

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Corey_C
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Re: How did I end up with a TIVO box on ultimate oomph package.

Thanks for replying, warrenb,

 

Unfortunately there would be a charge if requesting box upgrades.

 

Cheers,

Corey C

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