on 13-08-2017 07:21
I have been overcharged £10 for four months for no reason and the original people I talked to said that I would be reimbursed but I have had nothing. Original calls were to a foreign call centre on very poor connections. I need to speak to someone UK based.
Answered! Go to Answer
10-06-2019 20:48 - edited 10-06-2019 20:49
whats that-twitter ?Anyway I.m not on it-please send me a link to somebody who's going to sort it out
on 10-06-2019 20:55
Hi jackydog
It's not Twitter its the main page for contacting us. YOU can choose the option to discuss a complaint online
Gareth_L
on 10-06-2019 21:18
Sorry I don't understand you.As I stated previously I have already made a complaint online and have yet to receive a reply.Is there anyone who will help from here?
on 10-06-2019 21:24
We limited account access from here jackydog. If you have already logged a complaint then the Team will get back to you in the next 28 days
Sorry for any confusion I may have caused you
Gareth_L
on 11-06-2019 10:36
28 days ?? are you joking I think the main reason people are sticking with Virgin is there internet speeds-it cant be customer services!
on 11-06-2019 10:55
Please see here for our complaints code of practice virg.in/compscop ^GT
on 11-06-2019 11:03
on 11-06-2019 11:07
I am (was) a new customer and had to cancel my order before the equiptment even arrived at my address.
It is simply impossible to contact Virgin Media in any kind of useful format. I spoke with people from call centres everywhere except the UK and most didnt understand what I was asking or where unable to help in any way - also must say that several where very rude.
The whole operation is lights on and nobody home.
I would like to speak with someone in the UK about this shocking lack of customer service - my complaint ends 3443676
on 11-06-2019 14:30
Hi jackydog,
Are you happy to provide me with your Complaint reference please?
Thanks Joe_F
on 25-06-2019 19:03
I saw my bill jump up from £138 to £165 with no notice, called the call centre and spent an hour talking to Marie (Phillipine lady) who said it was all sorted and I would go back to the original billing. Utter piffle, bill is still the same and in fact is the same price as the highest "oomph" package there is.
20 years plus with Virgin, really need to get this sorted, poor hearing so has to be a UK agent.