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Hi all, i am trying to upgrade my package

Keith_Roberts
Tuning in

Hi all, i am trying to upgrade my package, my contract expires next month, however, when I click on upgrade from my account, I just keep getting this error message. "oops! something has gone wrong!" as you can see in the attached image. I have tried in two browswers, Chrome and firefox, I dont have edge installed, so I am unable to try that one. Any thoughts would be most gratefully received please.

 

virgin.png

1 ACCEPTED SOLUTION

Accepted Solutions

Kath_F
Forum Team
Forum Team

Hi Keith_Roberts, 

Thanks for sticking with me via private message. 

I'm glad I was able to get everything sorted for you. 

If you have any further issues, please pop back to us in the Community. 

Take care,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

2 REPLIES 2

Kath_F
Forum Team
Forum Team

Hi Keith_Roberts, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with upgrading your package online. It's possible that you have a special discount on the account which would stop this from working. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Kath_F
Forum Team
Forum Team

Hi Keith_Roberts, 

Thanks for sticking with me via private message. 

I'm glad I was able to get everything sorted for you. 

If you have any further issues, please pop back to us in the Community. 

Take care,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs