Thanks for your post and welcome to Virgin Media and the Community
I'm sorry to hear you've not yet received your Netflix code. Checking the account it looks as though you took services before the offer which started the 1st November.
Did you take services with us directly or was it through a third party? If us then we would need to see a copy of your order confirmation showing the Netflix offer in the promotional offers section.
If it was through a third party then you'd need to chase these for this.
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