Help

[Twinkle1984]

Ok so basically I’ve moved out of my ex girlfriends house and moved back to my parents. I don’t want anymore to do with the ex, so I know if I end the contract I get hit with fees and stuff but I don’t mind paying for my service even if I’m not using it so my question is

Can I disconnect the service without ending the contract or can I move the services to another address can’t move it to my parents as they have virgin already.

[Ernie_C]

If you don’t mind paying for the service and not using it, surely it is worth cancelling the contract and paying the cancellation fee which has a £240 maximum?

[Tom_W1]

Hi @Twinkle1984, thanks for your post here in the community.

Unfortunately, disconnecting the services is a contract termination so the two go hand-in-hand here, it's not possible to disconnect without ending the contract.

If you want to ask for a name change on the account though, and potentially a change of address too then this is something the team can look into for you on 150 / 0345 454 1111.

As @Ernie_C has mentioned, the maximum you'd ever pay is £240 to terminate the contract, so if that's something that works for you then it may be worth exploring this too.

I hope this helps and please let us know if you need any further support.

Many thanks