Hi. I'm probably doing something stupid but I can't figure it out.
My bill is usually £27 a month. Just for broadband. But this month it £36. I haven't added anything so I don't understand what's happening.
Are you a new customer with a welcome discount coming to an end or an existing customer with a loyalty discount coming to an end?
In either case, your contract and all your bills will advise you of this. I would review those to see where the increase has come from.
In any case, comparison of this higher bill with your previous bill will have the answer.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
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