Menu
Reply
  • 1
  • 0
  • 0
lewisc1980
Joining in
310 Views
Message 1 of 2
Flag for a moderator

Help

Hi. I'm probably doing something stupid but I can't figure it out.

My bill is usually £27 a month. Just for broadband.  But this month it £36. I haven't added anything so I don't understand what's happening. 

Any ideas? 

Many thanks

0 Kudos
Reply
  • 15.94K
  • 1.66K
  • 3.62K
Very Insightful Person
Very Insightful Person
304 Views
Message 2 of 2
Flag for a moderator

Re: Help

Are you a new customer with a welcome discount coming to an end or an existing customer with a loyalty discount coming to an end?

In either case, your contract and all your bills will advise you of this. I would review those to see where the increase has come from.

In any case, comparison of this higher bill with your previous bill will have the answer.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply