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Help with resolving a contract cancellation that Virgin haven’t proper enacted

Joining in

Cancelled my services in September and paid final bill in October. Have subsequently been billed in November/December and according to my online account (which I haven’t accessed since I cancelled) a new contract was put in place in October. Which I never agreed to having signed up with a different provider. Still awaiting refund from the part month in October as full month paid. 

reported issue to Ofcom


Forum Team
Forum Team

Hi @KAllan22 

Welcome to our community forums and sorry to hear you experienced this with ongoing billing after cancellation. This is not the level of service we look to provide and we want to best help. I can see you are currently in PMs' with a member of the team. Please remain in contact there and we will do our best to help.


Forum Team

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