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trevmac
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Haven't received refer a friend discount

Haven't received refer a friend discount,phoned help line but that was as much use as talking to a brick wall and could not understand what he was saying,he could not find my account either,,is this just a con to get business?as if i would join without a discount.and as soon as my deal runs out so will i be out.

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Re: Haven't received refer a friend discount

Hi trevmac,

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend
This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 
Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
Forum Team



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Re: Haven't received refer a friend discount

Hi trevmac,

It's just a post to say we've not forgotten about you. 

If you still need some assistance, come back to me by replying to the Private message I sent previously. 

If things are resolved then no further action is needed. 

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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