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isobaxter
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Haven't received refer a friend discount

I was referred by a friend in September 2018. The friend has now received his £50 discount, but I haven't. I've made several phone calls to Virgin to try and resolve the problem but got nowhere. Apparently I need to provide a confirmation email of referral. I set up my account when VM contacted me by phone, but never received an email confirming the friend referral. I do have a copy of the referral email my friend send however. Why offer a discount to both parties if you're only going to give it to one?

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Re: Haven't received refer a friend discount

Hi isobaxter, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
 

Kath_F
Forum Team



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isobaxter
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Re: Haven't received refer a friend discount

Thank you for your help sorting this out Kath.

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Re: Haven't received refer a friend discount

No problem at all isobaxter. 

I'm glad all is sorted for you now. 

If you have any further issues, pop back and let us know.

Thanks,

Kath_F
Forum Team



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