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steven76
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Has my phone cancellation actually gone through?

I phoned on the 19th March to cancel my broadband and TV and left the phone open as I thought I might want to keep the number.  On the 21st I called again and said that I wanted to disconnect the phone as well.

I've just had a "New Package Notification" that still has the phone on. How can I check - without jumping through all the phone hoops - if that cancellation has actually been successful, it's not at all clear on the website, though does say that I have a new contract to sign (for just phone) and I have an order ref of 40751676 that says I'm being disconnected on the 20th, but doesn't state which service(s).

Any hints, tips or even better, answers greatly appreciated!

 

S.

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Re: Has my phone cancellation actually gone through?

Hi Steven76

 

Welcome to the Virgin Media Community, I've been able to locate your account to take a closer look.

 

In order to discuss this with you I'd need to confirm some information. I've sent you a private message so we can do that, which you can view by clicking the envelope on the top right of this page.

 

Speak soon

Craig


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