HELP!!

[DElla1]

Hello

Hoping there is someone that can help with this.

I am moving home. Virgin is not available at my new property. I have spoken to them 4 times to cancel. They keep redirecting me and ending the call. Yes I am very polite as I used to work in CS. All I want to do is cancel the package in advance so I am not charged. 

My initial bill was £27.99. They are wanting to increase this to £54.99 for Broadband only, no TV😲

For ease of move I would have stayed with Virgin, however, it is not at my new property.

Surely it is illegal to not let a consumer cancel the package if they are not in contract...  

What to do? I am of course going to cancel my direct debit, I just need to know that the service has been cancelled. Sorry about the waffle. It's really frustrating 😐🙄

[Vikki_M]

Hi @DElla1

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having trying to cancel the account.

I would be happy to take a look at this for you.

I will send you a private message.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.