Gift voucher

[badger4]

I have game out a broadband deal in September from a 3rd party. 
They said virgin would contact me in how I can claim £150 vouchers. 
I have heat nothing, tried texting and sent an email to customer complaints - no reply 

[dannylau]

Have you contacted the 3rd party? 

[badger4]

Yes but they have said to contact virgin directly 

[dannylau]

A virgin rep will get to your post soon(ish) and will assist you 

[Zach_R]

Hi @badger4,

Thank you for your posts and welcome to our community forums. We're here to help.

I am very sorry to hear about this. Do you recall when your services were installed? Who's the third party that you purchased the order from?

Thanks,
 

[badger4]

I signed up on the 12th of September and then it was installed the 24th of September 

Thanks

[badger4]

It was carphone warehouse 

[David_Bn]

Thanks for coming back to us @badger4, can you tell me if you've been issued with any E-Mails or notifications from the Carphone Warehouse that can confirm the awarding of the vouchers? 

If you do, does this E-Mail contain any terms and conditions or contact E-Mail addresses? 

Kindest regards,

David_Bn