Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Genuine text message or scam?

rnmh1964
Tuning in

on ‎06-12-2022 10:12

I have received the following text message this morning. My elderly mother  in law is called Maureen and Virgin do have my number as an emergency way  to contact her as she is deemed vulnerable.  However I am wondering if this is genuine or not and do not want to worry her and get her to contact Virgin unnecessarily. Has anyone else received similar before I speak to her as she gets very upset quite easily and I don't want to cause distress but equally I need to keep her phone line account active.

Hi MAUREEN. As you missed a payment, your Virgin Media services will be suspended soon. To pay, call 0800 052 2170 or head to virginmedia.com/payments

0 Kudos
2 REPLIES 2

dannylau
Very Insightful Person
Very Insightful Person

on ‎06-12-2022 10:47

That's a genuine virgin number, it's for mobile accounts I believe 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Gareth_L
Forum Team
Forum Team

on ‎06-12-2022 12:59

Hello rnmh1964.

Thank you for your post.

This number does belong to us and will be the payments team.

If you call it back you will be asked for the number you are calling from and then placed in a queue to discuss the payment.

Can you please let us know how you get on.

Gareth_L

 

0 Kudos
Top