@David_Bn - thank you for the link. It explains the product reasonably well.
It doesn't explain why a product I'd never heard of has been added to my bill (though not my package as far as I can tell). I admit I found out a little more about it yesterday when spending around thirty minutes on the phone to VM. The billing team seemed to be able to see the charge but in order to do anything about it, I had to be transferred to the Gadget Rescue team, who were unable to see the charge. They spent the majority of the 30 minutes telling me there was no charge and I wouldn't be charged, despite the fact I can see it on my bill. They seemed reluctant to look at the bill itself, but of course I don't know how the VM system screens appear to the agents. I was asked if they could call me back, which ti their credit they did.
The call to me began again with the "there is no charge" mantra, but when I repeated that the billing agent had confirmed the charge was there, it quickly changed to "it will be cancelled and refunded next month". At this point, I simply have to take VM at their word and see if the charge is indeed credited on my next bill. Please forgive my lack of faith, but I'm not really expecting it to be.
At that point, I'll use Resolver to address the issue in writing. Let's hope I'll be pleasantly surprised.
With regard to the product - as I was asked if I'd used it - as a Mac user, it's seemingly not something I could make full use and as for allowing *anyone* remote access, I'd never desire such a service. As a person who's worked for 32 years in software development and design, I'm probably not the target demographic, but I can categorically say I'd never, ever have requested the service. As irritated by the charge as I am, I'm sure it's incompetence rather than a sneaky addition. Let's hope it is indeed sorted.
Thanks again for your helpful link.
John
