Back in August VM were saying my free upgrade would be by the end November 2015. This was later changed to December, then January. I have just checked and my “Free Upgrade” is now showing as “between April 2016 and June 2016”. Wish VM were as eager to postpone their price increases. Am currently on the top packages for TV, Pone and BB but this is getting way to expensive so will be downgrading or switching to Sky / BT in the new year.
Like wise, November then April to March 2016 just before Xmas and now after Xmas April-Jun 2016. If it follows the jump up to 152mb and the promisses for that I will be lucky to see the upgrade before Apr 2017
Same for me too. Can't say i was over the moon to see that i now have to wait another 4 - 6 months for something that was promised by end December. As has been said, the bill has gone up pretty quickly. Seems they have no problems taking the money.
Thanks for your post and I'm very sorry for any inconvenience that this may have caused you.
The speed upgrade would not be related to November's price increase.
If you wish to discuss your package further, feel free to call the team on 150 free from any Virgin landline or 0345 454 1111 on any other line.
Alternatively, you can chat to our online team via: [Contact us].