Hi, I signed up for a new contract in August and the deal included a free Telly Tablet. I haven't yet received this and so far no one has been able to help me. Please could someone assist? Many thanks.
Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here.
I'm sorry to hear you've not yet received your free TellyTablet. This can sometimes happen but we are more than happy to chase things up for you.
I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.
Once I hear back from the team, I shall let you know the outcome.
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Thanks for your patience whilst I looked into this for you.
The team have already come back to me now and have confirmed eligibility.
The next step is to send your details over to the company that provide the tablet and they will then arrange delivery of them. You've been added to the list that will be sent over on the 6th December.
If you've still not received anything within 14 days. Come back and let me know
Thanks for coming back to us on this and we're glad to hear you've received the Tablet
If the gift is faulty, Exertis will replace this within the first 28 days of receipt. You will need to contact them directly on 01282 858 484.
Come back and let us know how you get on.